Legal notice

Last updated: 24 August 2026

Who runs this site

This site is operated by Travertina, a trading name of Adrien Cluzel, sole trader (entrepreneur individuel), registered in France.

  • Registered address: 18 rue des Maraîchers, 33800 Bordeaux, France. 
  • Business registration number (SIRET): 82502918400033.
  • Telephone: +33673726581 (Customer service is open every day, 8am to 5pm UK time, in English.)
  • Email: contact@travertina.co.uk.

Customer service is open every day, 8am to 5pm UK time, in English. We reply to every enquiry within two working days.

Adrien Cluzel is responsible for the content published on this site, and is the data controller for personal data collected through it.

Hosting

This site is hosted by Shopify Inc., 151 O'Connor Street, Ground Floor, Ottawa, Ontario, K2P 2L8, Canada.

Our other policies

These documents set out the terms that apply to your use of the site and to your orders.

  • Terms of Sale: how a contract is formed, prices, VAT and duties, payment, delivery, cancellation, faulty goods, installation and safety, recycling, and our liability to you
  • Terms of Use: using the site, intellectual property, content you submit, and links to other sites
  • Privacy Policy: what personal data we collect, why, how long we keep it, who we share it with, cookies, and your rights
  • Returns and Refunds: cancelling within 14 days, returning goods, and refunds
  • Shipping: where we deliver, how long it takes, and what happens if something goes wrong in transit

Intellectual property

The content of this site, including text, photographs, illustrations, dimension diagrams, logos and the Travertina name, belongs to us or is used under licence, and is protected by copyright and trade mark law. Reproduction without our written permission is prohibited. Full terms are in our Terms of Use.

Complaints

Please email contact@travertina.co.uk first. If we cannot resolve a complaint between us, the position is set out in section 16 of our Terms of Sale.

Governing law

These matters are governed by the law of England and Wales.

This does not deprive you of the protection given to you by the mandatory
consumer law of the country where you live. If you live in the United Kingdom,
the protections given to you by UK consumer law, including the Consumer Rights
Act 2015, apply in full.

You may bring proceedings in the courts of the part of the United Kingdom where
you live. We will bring proceedings against you only in those courts.