FAQ - Travertina

It depends on the room and the height of the ceiling. A wall light suits a hallway, a staircase or either side of a bed. A ceiling light sits flush to the ceiling, which makes it ideal where ceilings are low. A pendant belongs over a dining table or a kitchen island.

A flush ceiling light rather than a pendant: nothing hangs down, so you keep all your headroom. The Ashcombe, for example, is 12 cm across and 10 cm high, and its diffuser sits inside the drum so the bulb stays out of sight. It suits hallways, landings and narrow stairwells. Shop ceiling lights.

The Hatfield sets a travertine drum into a 20 cm solid wood brim. The brim hides the bulb from anyone seated, so nobody at the table looks straight into it. The Barrow, 17 cm across, stacks travertine and wood in three bands. Shop pendant lights.

For reading in bed, the Thurlow tilts and turns in almost any direction, and switches on with a push button set into its walnut backplate. In a narrow hallway, the Farndon projects only about 8 cm from the wall and lights both up and down. The Alnwick, a travertine drum on a tall walnut backplate, works as well in a hallway as on a staircase wall. Shop wall lights.

Most of our lights come in cream, beige or honey travertine: warm tones that sit easily with pale walls and wood. Our Black Edition offers a darker stone with more contrast, for a cosier, more enclosed feel. Some designs, such as the Hatfield and the Barrow, come in both.

Yes. Every piece is cut from natural travertine, not moulded from resin or finished with a stone effect. You can tell by the pores, the veining and the weight. Every product page includes a close-up of the stone's surface, so you know what will arrive.

They will share the same shape, dimensions and finish. The stone itself will not match exactly: the pores, veining and tone vary from one block to the next. That variation is the nature of natural stone, not a fault. Hung at the same height, the two lights read as a matched pair, each with its own character.

Every design mentioned in these FAQs comes with a warm white 3000K LED bulb. Depending on the design, the fitting is E27, GU10 or G9. For other designs, the product page states whether a bulb is included, along with the fitting type and maximum wattage.

Only if the product page says so. The Ashcombe, Hatfield, Barrow and Hoxton, for example, are not dimmable and work with a standard switch. A dimmer fitted to a light that is not designed for it can cause flickering.

Travertine is a durable stone, but its edges can chip if knocked, so handle it with care while it is being fitted. If something is wrong, your UK consumer rights apply: you can reject a faulty item within 30 days of delivery for a full refund, and after that ask for a repair or replacement. Product pages also show a 3-year warranty, which is in addition to those rights. Damage caused by incorrect installation is not covered. Full details are in our Terms of Sale.

Allow 4 to 8 working days from the day your order is processed: 1 to 2 working days to prepare and dispatch it, then 3 to 6 in transit. Orders placed after 2pm UK time are processed the next working day. The estimated delivery date is shown on the product page and at checkout. If we cannot meet it, we will tell you and agree a new date with you.

Nothing. Delivery is free on every order, with no minimum spend and no surcharge for remote postcodes.

Throughout Great Britain: England, Scotland and Wales. We do not currently deliver to Northern Ireland, the Channel Islands or the Isle of Man.

No. The price you see at checkout includes UK VAT and all customs duties and import charges. The carrier will never ask you to pay anything, and you will never receive a customs bill after your order arrives.

You will receive two emails: one confirming your order, and a second when it is dispatched, containing your tracking number. Every order is tracked at no extra cost. You can also follow your parcel on our Order tracking page.

By a standard parcel carrier, to your door, in one or more parcels. Stone is heavier than it looks, and the service does not include carrying the item to the room of your choice. Please check the box before you unpack it, and keep the original packaging if you can: it is designed to protect the stone if you ever need to send it back.

The carrier will leave a card, then either try again or hold the parcel at a local collection point, depending on the carrier. If you ask the carrier to leave your parcel with a neighbour, in a safe place or at a collection point, it becomes your responsibility from the moment it is left there.

Until your order is in your hands, it is our responsibility. If it arrives damaged or does not arrive at all, we will replace it or refund you in full, at no cost to you. If tracking has stopped moving, or nothing has arrived 7 working days after the estimated date, email contact@travertina.co.uk with your order number. Photographs of the box and the light help us sort it out faster. Full details are in our Delivery policy.

Yes. You can cancel your order, without giving a reason, up to 14 days after you receive it (or after you receive the last parcel). Let us know by email, then send the item back within a further 14 days. You are welcome to unpack and inspect the light as you would in a shop. Fitting it to a wall or ceiling, drilling the backplate or wiring it in goes beyond inspection, however: we would then deduct the loss in value from your refund, and always tell you the amount and the reason first.

Email contact@travertina.co.uk with your order number first: we will confirm the return and tell you how to proceed. Please do not send anything back before contacting us. Return the light complete, with all its fittings, fixings and the printed instructions, ideally in its original packaging. 

Full details are in our Returns and refunds policy.

If you have changed your mind, return postage is at your cost. If the item is faulty, damaged, incorrect or not as described, we cover the return in full and will arrange a collection or send you a prepaid label.

Within 14 days of receiving the item back, or of the day you send us proof of postage, whichever comes first. We refund everything you paid, including all duties and taxes, to your original payment method, with no restocking fee. How quickly the money then reaches your account is down to your bank.

Visa, Mastercard and American Express cards, as well as Apple Pay, PayPal and Klarna. The methods available for your order are shown at checkout.

Klarna may offer to let you pay later or in instalments, depending on your eligibility. The terms are set by Klarna and shown to you before you confirm your order.

Yes. Payments are handled by providers certified to PCI-DSS, the security standard for card data. We never have access to your full card number. See our Privacy Policy.

Yes. Our prices are shown in pounds sterling and include UK VAT, customs duties and import charges, packing and delivery. The price you see at checkout is the price you pay.